To clarify return responsibilities, our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.
Problems With an Order
For an approved return or exchange, Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.
Condition and Excluded Categories
To explain the available remedy, for a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.
Within the customer-care process, Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.
Cancellation Before Dispatch
As part of the 30-day program, a cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.
Exchange and Refund Completion
Under this Refund Policy, an approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. Within our return process, Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.
Return Authorization and Shipping
For consistent return handling, Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. To keep eligibility clear, the merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.
How to Reach the Merchant
Under the return and exchange standard, Business name: sundayafternoons
For a predictable review process, Email Support@sundayafternorth.shop or call (559) 689-4016 for customer care.
For customer reference, Business and default return location: 765 East Saint James Street, San Jose, CA 95112, US
Under the return and exchange standard, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).